IFAconveyancing is a trading name of Legals Direct Limited. Registered office: Brynhyfryd, 112 Cilfynydd Road, Cilfynydd, Pontypridd, CF37 4NF. Company registration No.: 6138776 Vat No.: 900 7095 50

By accessing this web site you agree to be bound by the terms and conditions stated below. These terms and conditions and any contract formed between you and IFA conveyancing is governed by and is to be construed in accordance with English Law and both you and IFA conveyancing agree to the exclusive jurisdiction of the English Courts.

Reasonable Care
have taken every care in preparing the information and materials contained in this web site but as far as the governing law allows, IFA conveyancing make no representation of warranty, either express or implied, as to the accuracy of the information or materials contained in this web site at any time. To verify any part of the information or materials you must contact IFA conveyancing before relying on it.

Disclaimer
shall not be liable to any person for any loss or damage, whether directly or indirectly sustained, arising from the use of any of the information or materials in this web site.

Links (Hypertext)
Certain links (hypertext) in this web site will lead you to other web sites which are not under the control of IFA conveyancing. When you activate any of these links, you will leave the IFA conveyancing web site and IFA conveyancing accept no responsibility or liability for any of the information or materials contained in any web site out of control of IFA conveyancing

Information Changes
IFA conveyancing may make changes to this web site without prior notice or obligation to update the information and materials contained within this web site.

Legality
If any part of this Legal Notice shall be deemed by a court of law to be unenforceable, unlawful or void, then that part shall be deemed severable from this legal notice but that any such severance shall not affect the validity and enforceability of the remaining part or parts of this Legal Notice.

Home Information Packs (HIPs)
The amounts charged for our Home Information Packs are displayed on our web site or can be communicated via email or by telephone. To make a Payment for our Home Information Packs you may order on-line via our web site or by sending a cheque to our offices.

Cancellations will incur an administration fee of £25 + VAT when an Energy Assessor has not visited the property for which the Home Information Pack has been ordered. If this visit has taken place there will be an additional £50 + VAT cancellation fee. In addition you will also be liable for any charges made to us for third party services required to obtain the necessary documents contained in the Home Information Pack.

We reserve the right to refuse to accept or cease an order for the compilation of a Home Information Pack. This does not affect your statutory rights as a consumer or under the “Home Information Pack Regulations".

The Information you provide us will form part of the Home Information Pack. The Home Information Pack will be relied upon by third parties. You must ensure that all the information provided by you is factual, correct, accurate, complete and valid.

The documentation included in a Home Information Pack may be obtained from third parties. The HIP Provider shall use all reasonable endeavors to obtain any such documents from suitably qualified and experienced third parties. The HIP Provider cannot be held liable for any errors/omissions in any such document or any delays caused as a result of late receipt of any of these documents or certificates.

Home Information Pack Costs
The cost of a Home Information Pack will vary due to your location. This is due to Local Authorities and Water Authorities charge different amounts for their services depending on where you live.

The cost of an Energy Performance Certificate can also vary due to the location of your property.

The average cost of a freehold Home Information Pack is £343.85 including VAT. The average cost of a A leasehold Home Information Pack is £366.85.

You will always be presented with a full illustration detailing the total cost including VAT of your Home Information Pack prior to making a payment.

Home Information Pack Refunds
All refunds will be subject to our cancellation policy. To cancel your instruction please contact us by any of the following methods:

Telephone:	0845 299 8652
Email:	via contact page

Delivery of Home Information Packs
Home information packs are delivered electronically via our viewing portal. An email containing the HIP number and a password will be issued along with the URL of the viewing portal.

We aim to complete home information packs within 7 working days, however, as we rely on 3rd party search providers this time scale can not always be achieved. If we are unable to complete your home information pack within 7 working days we will contact you by either telephone, letter or email to inform you of the delay.

Complaints
IFA conveyancing is committed to delivering a quality service at all times. However we do accept that occasionally things can go wrong. If you are dissatisfied with any aspect of the service you receive from IFA conveyancing we would like to hear from you. Equally, if you are pleased with the services offered, or have a suggestion on how we might improve our services, do let us know.

We need to know the exact nature of your complaint. Please provide as much information as possible about the service provided, the individuals or department involved and why you felt the service we offered did not meet your expectations.

How to lodge a complaint
You can make your complaint in whatever form is most convenient to you. You can telephone and speak to the appropriate member of staff. If you do not know who you should talk to, our Receptionist will help. Alternatively you can write to, fax or email the Complaints Administrator at:

IFA Conveyancing
Brynhyfryd, 112 Cilfynydd Road, Cilfynydd, Pontypridd, CF37 4NF

Tel: 0845 299 8652
Email: via contact page

If you telephone us, the complaint will be logged. Whoever takes your call will attempt to resolve the issue for you there and then. If you are not satisfied with the response you receive at this stage you can submit a formal complaint in writing.

We will send a written acknowledgement within 5 working days of receipt of a complaint, giving the name or job title of the person handling the complaint within the firm. At the complainant’s request, we will liaise with counseling services or anyone formally acting on the complainant’s behalf.

Within 20 working days of receiving a complaint, we will send the complainant either: our final response; or a holding response which explains why we are not yet in a position to resolve the complaint and indicating when we will make further contact (which will be within 40 working days of receipt of the complaint).

By the end of 40 working days after receipt of a complaint, we will send the complainant either: a final response; or a response which explains that we are still not in a position to make a final response, giving the reasons for the further delay and indicating when we expect to be able to provide a final response and; inform the complainant that they may refer the complaint to the The Property Ombudsman scheme (TPOs) implemented by the PCCB, as amended, varied or modified from time to time (Annex D), if they are dissatisfied with the delay.

Where within 40 working days of receiving a complaint, we will send the complainant a written response which: offers redress or rejects the complaint and gives reasons for doing so, informs the complainant how to pursue his complaint with us if he remains dissatisfied, refers to the availability of The Property Ombudsman scheme (TPOs) if he remains dissatisfied with our response, and indicate that it will regard the complaint as closed if it does not receive a reply within 40 working days.

The Managing Director accepts full responsibility for effective complaints handling.

In all cases we will treat your correspondence in strict confidence, with fairness and objectivity.

Security of trading over the Internet
Transactions over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet.