IFAconveyancing is a trading name of Legals Direct Limited. Registered office: 7 New Street, Pontnewydd, Cwmbran, NP44 1EE. Company registration No.: 6138776 Vat No.: 900 7095 50

By accessing this web site you agree to be bound by the terms and conditions stated below. These terms and conditions and any contract formed between you and IFA conveyancing is governed by and is to be construed in accordance with English Law and both you and IFA conveyancing agree to the exclusive jurisdiction of the English Courts.

Reasonable Care
have taken every care in preparing the information and materials contained in this web site but as far as the governing law allows, IFA conveyancing make no representation of warranty, either express or implied, as to the accuracy of the information or materials contained in this web site at any time. To verify any part of the information or materials you must contact IFA conveyancing before relying on it.

Disclaimer
shall not be liable to any person for any loss or damage, whether directly or indirectly sustained, arising from the use of any of the information or materials in this web site.

Links (Hypertext)
Certain links (hypertext) in this web site will lead you to other web sites which are not under the control of IFA conveyancing. When you activate any of these links, you will leave the IFA conveyancing web site and IFA conveyancing accept no responsibility or liability for any of the information or materials contained in any web site out of control of IFA conveyancing

Information Changes
IFA conveyancing may make changes to this web site without prior notice or obligation to update the information and materials contained within this web site.

Legality
If any part of this Legal Notice shall be deemed by a court of law to be unenforceable, unlawful or void, then that part shall be deemed severable from this legal notice but that any such severance shall not affect the validity and enforceability of the remaining part or parts of this Legal Notice.

How to lodge a complaint
You can make your complaint in whatever form is most convenient to you. You can telephone and speak to the appropriate member of staff. If you do not know who you should talk to, our Receptionist will help. Alternatively you can write to, fax or email the Complaints Administrator at:

IFA Conveyancing
Brynhyfryd, 112 Cilfynydd Road, Cilfynydd, Pontypridd, CF37 4NF

Tel: 0845 299 8652
Email: via contact page

If you telephone us, the complaint will be logged. Whoever takes your call will attempt to resolve the issue for you there and then. If you are not satisfied with the response you receive at this stage you can submit a formal complaint in writing.

We will send a written acknowledgement within 5 working days of receipt of a complaint, giving the name or job title of the person handling the complaint within the firm. At the complainant’s request, we will liaise with counseling services or anyone formally acting on the complainant’s behalf.

Within 20 working days of receiving a complaint, we will send the complainant either: our final response; or a holding response which explains why we are not yet in a position to resolve the complaint and indicating when we will make further contact (which will be within 40 working days of receipt of the complaint).

By the end of 40 working days after receipt of a complaint, we will send the complainant either: a final response; or a response which explains that we are still not in a position to make a final response, giving the reasons for the further delay and indicating when we expect to be able to provide a final response.

Where within 40 working days of receiving a complaint, we will send the complainant a written response which: offers redress or rejects the complaint and gives reasons for doing so, informs the complainant how to pursue his complaint with us if he remains dissatisfied.

The Managing Director accepts full responsibility for effective complaints handling.

In all cases we will treat your correspondence in strict confidence, with fairness and objectivity.

Security of trading over the Internet
Transactions over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet.

Registered introducers
Introducers registered to use IFAConveyancing.co.uk have an introducer agreement. Please click here to view the introducer agreement.